Privacy Policy

 

Privacy PolicyEffective Date: April 15, 2019
Last Updated: March 31, 2026

Crux Chiropractic Inc. (“the Clinic,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information in accordance with the British Columbia Personal Information Protection Act (PIPA). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, book appointments, receive chiropractic services, or otherwise interact with us.1. Personal Information We CollectWe may collect the following types of personal information:

  • Contact information (name, address, phone number, email)
  • Health and medical information relevant to chiropractic care (e.g., medical history, symptoms, treatment records)
  • Appointment and billing details
  • Website usage data (e.g., IP address, browser type, pages visited) collected through cookies or similar technologies

We collect this information directly from you, from referral sources (with consent where required), or as otherwise permitted by law.2. How We Use Your Personal InformationWe use your personal information for the following purposes:

  • Providing chiropractic care and related services
  • Scheduling and managing appointments
  • Processing payments and billing
  • Communicating with you about your care or clinic updates
  • Improving our website and services
  • Complying with legal and regulatory requirements

3. ConsentWe obtain your consent for the collection, use, and disclosure of your personal information, except where permitted or required by law. Consent may be express (written or verbal) or implied, depending on the circumstances. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services.4. Disclosure of Your Personal InformationWe do not sell your personal information. We may disclose your information to:

  • Healthcare professionals involved in your care (with appropriate consent or as permitted by law)
  • Third-party service providers (subcontractors) who assist us with support services such as customer service, billing, IT support, or website hosting, under strict confidentiality agreements
  • Regulatory bodies or as required by law (e.g., court orders, public health requirements)

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.5. SafeguardsWe have implemented reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, disclosure, copying, modification, or disposal. These include secure storage, password protection, encryption where appropriate, access controls, and staff training on privacy obligations.6. Retention of Personal InformationWe retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, we securely destroy or anonymize it.7. Access and CorrectionYou have the right to access your personal information in our custody and to request corrections if it is inaccurate or incomplete. To make a request, please contact our Privacy Officer (details below). We may charge a reasonable fee for access in some cases and will respond within the timelines required by PIPA.8. Cookies and Website TrackingOur website may use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.9. Text Messaging / SMS Communications (if applicable)If you provide your mobile number and consent to receive text messages from us (e.g., appointment reminders), the following applies:

  • Message frequency may vary.
  • Message and data rates may apply.
  • Users can reply STOP at any time to opt out of future messages.

10. Children’s PrivacyOur services and website are not directed at children under the age of 13. We do not knowingly collect personal information from children without appropriate parental consent.11. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. We encourage you to review it periodically.12. Contact Our Privacy OfficerIf you have any questions, concerns, or complaints about our privacy practices or wish to access or correct your information, please contact: Privacy Officer
Crux Chiropractic Inc.
1395 Hillside Dr #72
Kamloops, BC V2E 2R7
Phone: 778-910-2403
Email: in**@**************ic.caYou also have the right to complain to the Office of the Information and Privacy Commissioner for British Columbia if you believe your privacy rights have been violated.By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

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